WODIX / CUSTOMER CARE
Returns & exchanges
RETURNS & REFUNDS
Let’s put things right.
Returns are accepted for defective items only. We arrange free collection for defective items.
14DAYS
From delivery
Contact us to request a return or refund for a defective item only.
Tell us what happened
Include your order reference, the product and a description of the issue.
Arrange the next step
We arrange free collection for defective items. Email contact@wodixegypt.com or message +20 104 444 9799 on WhatsApp.
We review your request
Refund processing takes 3–7 days after inspection. Submitting a request does not itself complete a refund.
Your rights remain.
This policy does not limit your statutory consumer rights, including applicable rights to return defective goods within 30 days of receipt.